Frequently Asked Questions

Is your site secure?

Sure is! The site is secured by a GlobalSign OneClick Alpha SSL certificate. ( see the lock icon in browser bar )

Do you store my credit card details?

No, we do not have access to or store your credit card details. All credit card payments are processed securely through Gumroad.

How does the payment process work?

  1. Click the buy button.
  2. Add your email address and credit card details or checkout with PayPal.
  3. After the payment goes through, you will get a download link screen and also an email sent to your inbox.

What currency are your prices in?

All prices are in US Dollars ( USD )

How do I download and edit my resume template?

  1. Click the download links in your .PDF file provided.
  2. Once your resume has opened in Google Docs, simply locate the file menu and click ‘Make a copy…’
  3. Your resume template will open in another browser tab ready to be edited, saved and exported.

Do you offer product support?

Yes, we offer email support. Email hello@upresume.com with any questions you have about your resume template. We’ll do our best to get back to you in 24 hours.

Do you offer refunds?

Yes, if you are not completely satisfied with your resume template we offer you a 100% refund. No questions asked. To claim a refund, contact us on the support page.

Do you take PayPal?

Yes, we take PayPal payment. To pay using PayPal just hit the PayPal button on checkout. You will then be taken to the PayPal site to complete your purchase.

Will I get a receipt for my purchase?

Yes. After purchasing your resume template you will get an email. On this email it will give you the option to create a tax invoice for personal or business purposes.

What do I need to edit my resume template?

To open and edit your resume template you will need a free Google Docs account. No Google account? No problem. Sign up here: https://docs.google.com/

What paper size are the templates in?

You get 2 different sizes in your download. US letter and A4.

Does my download come with instructions?

Yes, every template comes with a .PDF file with instructions on how to get your resume template up and running.

Do the resume templates come with with a cover page?

Yes, all resume templates come with 2 versions. One with cover page and one without a cover page.

Do your resume templates require fonts to be installed?

No, our resume templates are designed to be opened and edited in Google Docs. Because of this you do not need to install fonts on your machine.